11 WordPress Chatbot Plugins to Add Chat Widgets to Websites
Last Updated May 18th, 2023
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A chatbot is a computer program that simulates human conversation. Chatbots are used in a variety of industries, including customer service, marketing, and sales. Chatbots can provide a number of benefits, including 24/7 availability, automated responses, and the ability to handle large volumes of requests. For developers and agencies, many clients want to add chatbots to their websites in the easiest way possible. Enter plugins. WordPress developers have created a number of plugins that allow you to integrate chatbots into your website. Let’s take a look at some of the most widely used WordPress chatbot plugins available today. These chatbots work with third-party services, or internally on their own, to offer a chat experience for visitors of all types.
Popular WordPress Chatbot Plugins
These WordPress chatbot plugins are all available to download for free at WordPress.org. You can also install and activate them using the WordPress admin. Many of these plugins are actually WordPress integrations for third-party live chat and chatbot services. We’ve done our best to explain when each plugin requires a connection to another service since this is almost always the case with these types of plugins. Keep in mind that relying on an outside service can sometimes be risky but many of these chat providers have been around for quite a long time. Ok, with that out of the way, let’s start talking about WordPress chatbot solutions.
Tidio
Tidio offers live chat, chatbots, as well as Messenger, Instagram, and email integration, so you can manage all these channels in one panel to enhance customer support and boost your sales. The plugin’s key features include automated customer support, smart popups, a free mobile app, a live typing preview, support for 20+ integrations, and Natural Language Processing capabilities. One of the best aspects of Tidio is that you get most of the powerful WordPress chatbot features of the plugin in the free version itself.
Plugin Details
This product was originally released by its owner in April of 2014. It is currently on version 6.0.19 and last saw a change on April 16th, 2024. The newest release functions on WordPress 6.5.2 and requires at least PHP 7.2 to work on your server. This plugin is actively running on over 100,000 WordPress websites. It has had over 2,390,350 downloads. There have been 4 assistance requests with a 50% response rate. Tidio – Live Chat & AI Chatbots has below average support from its creator. Reviews for this plugin are very positive. Many of the customers who left a piece of feedback found this plugin to be wonderful.
Security Issues and Vulnerabilities
There have been 2 recorded security or vulnerability issues with Tidio. All of those security problems have been fixed. Here are the details:
| Date | Description | Fixed? |
|---|---|---|
| 9/20/22 | Sensitive Information Disclosure This was a medium concern issue that was fixed in version 5.2.0. | Yes |
| 11/5/19 | Cross-Site Request Forgery to Stored Cross-Site Scripting This was a high concern issue that was fixed in version 4.2.1. | Yes |
The paid plans of Tidio provide additional exciting features like unlimited active chatbots, a visual chat editor, 24/5 support, live visitors lists, and team departments, to mention a few. The Chatbots plan costs $49 per month, while the Communicator plan costs $19 per month. You can get 2 months free if you opt for annual billing. You can also upgrade or downgrade your plan anytime you want.
Crisp
Crisp is one of the best WordPress live chat plugins that helps convert your website visitors into leads. The exceptional features of the plugin include live chat, real-time notifications, chatbot, desktop apps for Windows and Mac, mobile apps for Android and iOS, and an availability schedule. The best thing is that the features work immediately with no developer help. Crisp is one of the more popular live chat and chatbot services. They offer a reasonable free plan for you to get started.
Plugin Details
This plugin was originally released by its owner in January of 2016. It is actively on version 0.45 and last had an update on February 20th, 2024. The newest release works on WordPress 6.4.4 and requires at least PHP 5.3 to operate on your server. This plugin is currently functioning on over 30,000 WordPress websites. It has had over 600,380 downloads. There have not been many help requests from users. Reviews for this plugin are very positive. Many of the users who left a piece of feedback found Crisp – Live Chat and Chatbot to be great.
Security Issues and Vulnerabilities
There has been one recorded security or vulnerability issue with Crisp. The security problem was fixed and here are the details.
| Date | Description | Fixed? |
|---|---|---|
| 12/16/21 | Crisp Live Chat This was a high concern issue that was fixed in version 0.31. | Yes |
A paid account at Crisp gives access to more advanced functionalities such as unlimited chat history, replies from Slack, internal search, audio messages, automated replies, analytics, Zapier integration, sync leads to Zoho, and user ratings. There are two premium pricing plans available, Pro and Unlimited. The Pro plan costs $25 per month per inbox, whereas the Unlimited plan costs $95 per month per inbox. You can also start a 14-day free trial that can help you make an informed purchase decision.
CollectChat
The CollectChat plugin is one of the easiest ways to add a chatbot to your WordPress site. This will help enhance your customer support and increase business opportunities. The plugin is already being used on 15,000+ websites, including Airbnb, Techstars, Saudi and UK governments, and the Bank of Bhutan. The plugin’s noteworthy features include drag and drop chatbot builder, 50+ chatbot templates, 16 message types, chatbot customization to match your website, Google Sheets data collection, Zapier and Google Calendar integration, GDPR compliance, and much more. You can also translate the chatbot into over 180 languages to connect with customers worldwide.
Plugin Details
This product was first released by its owner in September of 2017. It is actively on version 2.4.3 and last experienced a change on March 19th, 2024. The most recent edition works on WordPress 6.5.2. This plugin is actively functioning on over 8,000 WordPress websites. It has had over 176,980 downloads. There have not been many assistance requests from customers. Reviews for this plugin are very positive. Many of the end-users who left a review found Collect.chat – Chatbot ⚡️ to be great.
You can purchase a paid CollectChat account if you have high traffic or need access to advanced features. The plugin offers three paid pricing plans – Lite, Standard, and Plus. The responses per month and the number of features increase with each plan. The Lite plan will cost you $24 per month, the Standard plan $49 per month, and the Plus plan $99 per month. You can get three months free if you purchase the plans on a yearly basis. You are also provided a 30-day money-back guarantee if you are unsatisfied with the purchased plan.
Formilla
The Formilla WordPress plugin provides an efficient way to communicate with your customers via chat and chatbots on your WordPress site. The noteworthy features of the plugin include a WordPress AI chatbot that automatically responds to common visitor questions at any time, proactive chat to engage visitors and qualify them as leads before speaking with a live agent, smart messages that display custom messages to your website visitors in many different scenarios, saved replies to respond to commonly asked questions quickly, and multi-language support for Spanish, French, German, Hindi, and other languages.
Plugin Details
This piece of software was first released by its creator in November of 2013. It is actively on version 1.3.1 and last saw a revision on March 21st, 2024. The most recent update operates on WordPress 6.5.2. This plugin is now operating on over 4,000 WordPress websites. It has had over 174,220 downloads. There have not been many help requests from end-users. Reviews for Live Chat by Formilla – Real-time Chat & Chatbots Plugin are very positive. Many of the end-users who left an evaluation found Live Chat by Formilla – Real-time Chat & Chatbots Plugin to be great.
A paid Formilla account can be purchased on a monthly, yearly, or bianually basis. There are three premium plans available to choose from – Premium, Professional, and Growth. The pricing starts from $24.99 per month and goes up to $69.99 on a monthly basis, $19.99 to $55.99 per month on a yearly basis, and $17.49 to $48.99 on a biennial basis. The number of features available increases with subsequent plans. You can also opt for a 15-day free trial if you are unsure about purchasing the premium version right away.
WPBot
As the name implies, WPBot enables you to integrate an AI chatbot into your WordPress site easily. You can use WPBot to chat with the website users, show text responses you created from the WordPress backend, display a small set of FAQs, let users email you for support, or leave their phone numbers like a floating HelpDesk or a Conversational Floating Contact bot. WPBot can work in Natural Language Processing Mode, Menu Driven Mode, or a combination of both. One of the plugin’s best features is that it can work in any language, empowering you to connect with customers worldwide and expand your business.
Plugin Details
This product was initially released by its creator in August of 2018. It is actively on version 5.2.8 and last experienced a revision on April 26th, 2024. The latest version functions on WordPress 6.5.2 and requires at least PHP 5.6 to function on your server. This plugin is presently operating on over 5,000 WordPress websites. It has had over 391,600 downloads. There have not been many help requests from users. Reviews for this plugin are very positive. Many of the customers who left an evaluation found AI ChatBot to be useful.
Security Issues and Vulnerabilities
There have been 2 recorded security or vulnerability issues with WPBot. All of those security problems have been fixed. Here are the details:
| Date | Description | Fixed? |
|---|---|---|
| 1/27/23 | Cross-Site Request Forgery leading to Stored Cross-Site Scripting This was a medium concern issue that was fixed in version 4.2.8. | Yes |
| 1/27/23 | Authenticated (Admin+) Cross-Site Scripting This was a medium concern issue that was fixed in version 4.3.0. | Yes |
WPBot Pro provides additional powerful features for the chatbot. They include the ability to create custom intents and rich responses from DialogFlow, surveys or polls, appointments, and service requests. Numerous additional features are also available for user conversion and retargeting, interactive forms, chatbot interactions, and customization. Three pricing plans are available if you want to purchase the premium version. The Personal plan will cost you $29 a year and provides 1 site usage and one year of support and updates. The Master plan costs $88 and gives you up to 100 site usage for a lifetime with guaranteed support and updates. Finally, the Unlimited plan costs $199 for up to 100 site usage with ost of exclusive features.
Chaport
Chaport is an advanced plugin that helps you integrate live chat and chatbot service into your WordPress site. The plugin’s key features include 24/7 customer support, multi-channel support, lead generation and qualification, customer self-service, unlimited chats, 3000+ integrations via Zapier, easy installation, and an intuitive interface. You can also customize the appearance of the chat widget to match your WordPress theme. Chaport offers multi-lingual support to facilitate communication across countries.
Plugin Details
This product was first released by its creator in January of 2018. It is actively on version 1.1.5 and last experienced a revision on September 1st, 2023. The newest release operates on WordPress 6.3.4 and requires at least PHP 5.2 to run on your server. This plugin is presently running on over 2,000 WordPress sites. It has had over 25,640 downloads. There have not been many help requests from end-users. Reviews for WP Live Chat + Chatbots Plugin for WordPress – Chaport are very positive. Many of the users who left a review found this plugin to be wonderful.
A paid Chaport account is one of the most affordable live chat options on the market. The pricing is based on the number of operators you can use. For example, the Pro plan costs $25 per month and supports 4 operators. Similarly, the Unlimited plan costs $99 per month and supports unlimited operators. You can also purchase the Pro and Unlimited plans on a yearly basis at a discounted rate of $19 per month and $75 per month, respectively. You can also try the premium versions for 14 days for free.
ArtiBot
ArtiBot is a powerful chatbot that can help enhance your lead generation, payment collection, and appointment scheduling processes. The chatbot can have conversational flow with the user based on their responses, allowing you to capture and categorize leads easily. You can also connect the chatbot to your Google Calendar to offer appointment slots to your visitors without the need for human intervention. Moreover, you can also connect it to a payment processor platform like Stripe to let ArtiBot collect payments for you autonomously. The plugin can work round-the-clock and is easy to set up and use.
Plugin Details
This piece of software was first published by its developer in July of 2018. It is now on version 1.1.6 and last had a change on May 26th, 2020. The latest update operates on WordPress 5.4.15. This plugin is presently working on over 1,000 WordPress websites. It has had over 16,780 downloads. There have not been many assistance requests from customers. Reviews for ArtiBot Free Chat Bot for WordPress WebSites are very positive. Many of the customers who left an evaluation found this plugin to be useful.
Chatbot with IBM Watson
Add the Chatbot with IBM Watson plugin to your website and let IBM Watson help you better support your customers to enhance your customer support processes and user experience. The plugin uses IBM Watson Assistant on the IBM Cloud to answer frequently asked questions, provide helpful information and help customers navigate your website. You can customize the chatbot’s appearance, choose the pages where you want to display it, and take advantage of rich responses. Chatbot with IBM Watson can also connect your customers to a human operator via a telephone if needed.
Plugin Details
This piece of software was first published by its developer in June of 2017. It is now on version 0.8.36 and last experienced an update on November 1st, 2022. The latest update runs on WordPress 6.1.6. This plugin is currently working on over 900 WordPress sites. It has had over 84,560 downloads. There have not been many help requests from users. Reviews for this plugin are very positive. Many of the users who left a piece of feedback found Chatbot with IBM Watson to be worthwhile.
Security Issues and Vulnerabilities
There has been one recorded security or vulnerability issue with Chatbot with IBM Watson. The security problem was fixed and here are the details.
| Date | Description | Fixed? |
|---|---|---|
| 1/21/20 | Cross-Site Scripting This was a medium concern issue that was fixed in version 0.8.21. | Yes |
Continually
Never miss a lead on your website with the Continually plugin. It allows you to automatically respond to website visitors with just a single line of code instantly and personally. The key features include set up in under 60 seconds, intelligent automated messages, capture lead information, and a scheduling widget.
Plugin Details
This piece of software was first released by its developer in July of 2018. It is now on version 4.3.2 and last had an update on November 14th, 2023. The most recent edition runs on WordPress 6.4.4 and requires at least PHP 5.2.4 to work on your server. This plugin is presently working on over 1,000 WordPress websites. It has had over 9,970 downloads. There have not been many help requests from customers. Reviews for this plugin are very positive. Many of the customers who left a review found this plugin to be wonderful.
You can upgrade a Continually account with two pricing plans. The Starter plan will cost you $33 a month for 5,000 page views, while the Professional plan will cost you $66 per month for 20,000 page views and extra features. You will get three months of free usage if you choose annual billing. If you are hesitant about purchasing the premium version, you can try it for free for 14 days. You can then make a purchase decision afterward.
WoowBot
WoowBot plugin lets your customers find the right products easily and quickly by chatting with a bot. The plugin is easy to set up and requires zero configuration or bot training. The chatbot can converse fluidly with the customers in a natural way, thanks to AI and NLP capabilities. It assists shoppers in searching and buying products, which can help increase your store sales. If the shopper does not find the product they are searching for, they can email the shop admin directly from the chatbot window. This feature further helps enhance the shopping experience and increase sales chances.
Plugin Details
This piece of software was originally released by its creator in July of 2017. It is now on version 3.5.6 and last had a change on April 17th, 2024. The latest version operates on WordPress 6.5.2 and requires at least PHP 5.6 to function on your server. This plugin is now operating on over 800 WordPress sites. It has had over 50,550 downloads. There have not been many support requests from users. Reviews for ChatBot for Woocommerce are very positive. Many of the users who left an evaluation found this plugin to be useful.
WoowBot Pro is available for purchase in three pricing plans. The Personal plan lets you use the chatbot on one site, it provides one year of upgrades and support, and it costs $39 for one year. The Master plan lets you use the chatbot on up to 100 sites, provides lifetime upgrades and priority support, and costs a one-time charge of $98. The Ultimate plan provides all the features available in the Master plan and extra features like WhatsApp integration, extended search add-on built-in, and OpenAI GPT-3 Integration, to name a few. It costs a one-time charge of $249.
MyAlice
MyAlice is modern customer support and social selling platform that helps hundreds of growing ECommerce and DTC brands daily. It connects all your socials and website inventory in one platform, streamlining customer interactions like order process, order canceling, and order updates in one browser tab. With the plugin, you can monitor your agents’ conversation quality with the customers, their conversion rates, and response time to improve your customer support. Moreover, MyAlice enables you to service your customers 24/7, 365 days a year.
Plugin Details
This plugin was originally released by its owner in May of 2021. It is presently on version 2.4.1 and last experienced an update on January 14th, 2024. The most recent version operates on WordPress 6.4.4 and requires at least PHP 5.6 to operate on your server. This plugin is actively functioning on over 100 WordPress sites. It has had over 7,870 downloads. There have not been many assistance requests from users. Reviews for Social Live Chat Helpdesk – MyAlice are very positive. Many of the users who left an evaluation found this plugin to be worthwhile.
Security Issues and Vulnerabilities
There has been one recorded security or vulnerability issue with MyAlice. The security problem was fixed and here are the details.
| Date | Description | Fixed? |
|---|---|---|
| 4/26/22 | Stored Cross-Site Scripting This was a medium concern issue that was fixed in version 1.2.7. | Yes |
A paid account with MyAlice is available for purchase at Premium and Enterprise plans. The Premium plan starts from $12 per team member monthly and is best suited for small and medium-sized businesses in their growth phase. On the other hand, the Enterprise plan starts from $35 per team member monthly and is great for large multi-national businesses with multiple locations. You can save 20% on both plans if you purchase them on an annual billing method. Moreover, you can also get your money refunded within 30 days if you are unhappy with your purchase.
What’s the Best WordPress Chatbot Plugin for You?
That’s the end of our list of WordPress chatbot plugins. As we mentioned above, almost all of these plugins require you to create an account with a third-party provider. Each live chat and chatbot program offers similar features. Your decision will probably come down to what paid features, if any, you need to use. Comparing each of these chatbot services against each other can take some time. Hopefully, this list can trim that requirement down and you can narrow your list to a few possible choices. In the end, since many of these can be used for free, we recommend giving several a try before making your ultimate decision.
Before you go, if you are a WordPress developer, you might be interested in our White Label WordPress plugin. White Label gives you control to customize and rebrand the WordPress experience for your clients. You can use our plugin to redesign the WordPress login page, replace text and logos in the admin, and much more. Our users have taken advantage of White Label features like renaming menu items, hiding plugins, and building custom dashboard elements to make WordPress easier for their clients to use. Check out our full feature list to see everything White Label can do to help you make WordPress better for your clients.
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